Support

Something not working, or a question about MyGarden? Email support@walkersoftwaresolutions.com and tell us what happened, which device you’re using, and the app version (in Settings, under About). We usually reply within 2 working days.

Reminders and notifications

I’m not getting reminders. Check that notifications are allowed for MyGarden in your device’s settings. In the app, go to Settings, then Reminders, to choose which kinds of reminder you get (watering, feeding, pruning, planting, weather alerts and the weekend digest) and the time they arrive.

A watering reminder was skipped or moved. With weather-adaptive watering on, MyGarden eases off when rain is forecast and nudges you sooner in hot weather. You can turn it off, or change the hot-day threshold, in Settings, under Garden. Forecasts can be wrong, so check the soil before you rely on a skipped watering.

I’ve got a pile of overdue reminders. Go to Settings, then Clear overdue reminders, to start fresh.

Your garden

My hardiness zone or local weather looks wrong. MyGarden works these out from your location. You can change your orientation, shade, hardiness zone and location in Settings, under Garden.

Photos and AI

What happens to photos I send for identification or a health check? They go to our AI provider, Anthropic, only after you’ve said yes. We don’t keep them. The privacy policy has the details.

How do I stop photos being sent? Turn off AI photo analysis in Settings, under Privacy. Everything else in the app keeps working.

An identification or diagnosis is wrong. AI makes mistakes, so treat results as a starting point. You can tell the app a match was wrong and pick the right plant, which helps make future matches more accurate. Never eat a plant or fungus because of anything MyGarden says.

Account and subscriptions

I can’t sign in. Make sure you use the same method you signed up with: email code, Apple or Google. If you used Apple’s “Hide My Email”, your account is tied to that relay address. If you’re still stuck, email us from the address you signed up with.

How do I cancel a subscription? Subscriptions bought through the App Store are managed by Apple. Open your device’s Settings, tap your name, then Subscriptions. Deleting your account doesn’t cancel a subscription.

How do I get a refund? Apple handles refunds for App Store purchases at reportaproblem.apple.com.

How do I delete my account? In the app, go to Settings, then Delete account. If you can’t get into the app, see delete your account.

Contact

Email support@walkersoftwaresolutions.com. For anything about your personal data, see the privacy policy.

Walker Software Solutions Ltd, a company registered in England and Wales (company number 17239213). Registered office: 14 Heronden View, Eastry, Kent, CT13 0EZ, United Kingdom. Email: support@walkersoftwaresolutions.com.