Delete your account

You can delete your MyGarden account, and all the data in it, at any time. MyGarden is made by Walker Software Solutions Ltd.

In the app

1. Open MyGarden and go to Settings.
2. Tap Delete account and confirm.

Your account is deleted straight away.

Without the app

If you no longer have the app or can’t sign in, email support@walkersoftwaresolutions.com from the email address on your account, with the subject “Delete my MyGarden account”. We’ll confirm it’s your account, delete it, and reply to let you know within 1 month. It’s free.

If you signed in with Apple’s “Hide My Email”, send the request from the Apple ID linked to that relay address, or tell us the relay address in your email.

What’s deleted

Deleting your account permanently removes:

• your account, email address and sign-in details
• your garden settings, location and hardiness zone
• your plants, notes, reminders and care history
• your journal photos and wildlife photos
• your wildlife sightings, health checks and identification feedback
• your notification push token and subscription status

If you signed in with Apple, we also revoke MyGarden’s access to your Apple ID.

What’s kept, and for how long

• Backups: deleted data can stay in encrypted backups for up to 30 days before it’s overwritten.
• Server logs: kept by our hosting provider for no more than 90 days.
• Purchases: Apple keeps its own records of App Store purchases, under Apple’s privacy policy.

Photos you sent for identification or a health check were never stored by us. See the privacy policy for details.

Subscriptions

Deleting your account doesn’t cancel an App Store subscription. Cancel it first in your device’s Settings, under your name, then Subscriptions, so you aren’t charged again.

Deleting some data, not all

To delete particular plants, journal photos or wildlife sightings, remove them in the app. For anything else you’d like deleted without closing your account, email support@walkersoftwaresolutions.com.